There Are No Girls on the Internet - February 09, 2021


DISINFORMED: Is kicking Trump off Twitter censorship? (Spoiler: IT’S NOT)

Topics
DISINFORMED: Alexandria Ocasio-Cortez is facing a coordinated disinfo attack DISINFORMED: Slowing down on Social Media

Episode Stats


Length

48 minutes

Words per minute

168.69

Word count

8,152

Sentence count

479

Harmful content

Misogyny

1

sentences flagged

Toxicity

4

sentences flagged

Hate speech

2

sentences flagged


Transcript

Transcript generated with Whisper (turbo).
Misogyny classifications generated with MilaNLProc/bert-base-uncased-ear-misogyny .
Toxicity classifications generated with s-nlp/roberta_toxicity_classifier .
Hate speech classifications generated with facebook/roberta-hate-speech-dynabench-r4-target .
Topics generated with Qwen2.5-3B-Instruct.
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00:00:05.180 Behind every night spent making the kids' lunches,
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00:00:09.440 Will they finally eat the veggies?
00:00:10.940 Will the pesto survive the first bite?
00:00:12.980 Will the lunchbox come home empty, half full, or come home at all?
00:00:17.020 And will you finish Episode 8 before you're done slicing the cucumbers?
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00:00:49.980 If your bookshelf and your For You page are equally important to your personality, welcome home.
00:00:55.400 Pro Society is a weekly podcast that's part book club, part group chat for anyone who thinks Pride and Prejudice and Love Island deserve the same level of discourse.
00:01:04.060 Each week, we're connecting the dots between books, the internet, and pop culture with your favorite writers, book talk creators, and plenty of overthought opinions.
00:01:12.300 Yeah, I'm obsessed. I'm obsessed.
00:01:14.080 Listen to Pro Society on the iHeartRadio app, Apple Podcasts, or wherever you get your podcasts.
00:01:19.460 I survived nine months in captivity, and I've spent my life exploring how other people survive
00:01:26.780 what should have destroyed them. I'm Elizabeth Smart, and these are The Survivor Files.
00:01:32.380 Every week, I'm with survivors who live through the unthinkable, abducted, stalked, controlled,
00:01:38.200 and nearly silenced. These are stories about what it takes to make it out alive.
00:01:43.380 Listen to The Survivor Files with Elizabeth Smart on the iHeartRadio app, Apple Podcasts, or wherever you get your podcasts.
00:01:54.700 You're listening to Disinformed, a miniseries from There Are No Girls on the Internet.
00:01:59.680 I'm Bridget Todd.
00:02:04.400 Today marks the start of Trump's second impeachment trial for his role in the insurrection on January 6th.
00:02:10.140 Here's Maryland Representative Jamie Raskin earlier today at the trial.
00:02:14.400 If that's not an impeachable offense, then there is no such thing.
00:02:18.520 On the day Congress met to finalize the presidential election,
00:02:23.400 he would have you believe there is absolutely nothing the Senate can do about it.
00:02:29.780 Now, it's clear that Trump continuously used social media to spread disinformation,
00:02:33.840 including the repeated baseless lie that he won the 2020 election and that it was being stolen from him.
00:02:39.380 That lie, as we know, culminated in his supporters attacking the Capitol.
00:02:43.400 But even before that, Trump has always used social media to incite violence, stoke tensions, and spread distortions and baseless claims.
00:02:51.280 That is, until January 8th, when Facebook, Twitter, and other platforms finally gave Trump the boot.
00:02:57.660 But don't give tech leaders too much credit.
00:02:59.920 They only did this after years of pressure from platform accountability advocates who warned that failure to act could lead to the kind of violence that we saw on January 6th.
00:03:09.380 And even now, Facebook's oversight board is weighing whether they made the right decision by kicking Trump off the platform.
00:03:15.960 So it's possible that we haven't even heard the last of Trump on social media.
00:03:20.140 A lot of people were questioning if by banning Trump from social media, his free speech was being threatened.
00:03:25.720 But Nora Benavidez, free speech attorney and the director of U.S. free expression programs at Panamerica Foundation,
00:03:31.860 a nonprofit that protects and promotes free expression,
00:03:34.660 says that when it comes to understanding free speech on social media platforms,
00:03:37.600 a lot of us are asking the wrong questions.
00:03:40.300 I remember when the insurrection happened, it felt for me like total whiplash.
00:03:45.080 There was still a kind of hesitancy, you know, concern, like what was going to happen in the
00:03:50.600 lead up to the inauguration. And so that January 6th just somehow felt not too surprising, but
00:03:57.920 still very, very jarring. And in, you know, the weeks that have followed, we've just tried to,
00:04:05.020 you know, be responsive to people. You know, people have questions like,
00:04:09.640 were the people storming the Capitol exercising their First Amendment rights?
00:04:14.540 Did Trump have a right to be on Twitter and on Facebook? And so a lot of questions have emerged
00:04:20.860 that we've just tried to be ready to answer and to talk with people about what's really happening,
00:04:25.700 because they're really, really complex issues. So full disclosure, like I have worked, as you
00:04:30.680 you know, work with organizations that have tried to pressure social media platforms to
00:04:35.140 take disinformation seriously. And so a big part of that has been asking them to remove Trump when
00:04:41.980 he, you know, tweets things that are incendiary or like inciting violence. And truly, I don't
00:04:47.500 think I ever thought I would see Trump be banned from platforms. Like, I remember when that
00:04:51.980 happened, I was fully kind of surprised because I think I was quite used to the idea that, oh,
00:04:58.460 he's just above consequences or accountability. There will never be any of it. So, you know,
00:05:04.420 I was quite surprised. What did you think when you saw Trump being banned from these platforms?
00:05:09.540 The insurrection happened on, I think, Wednesday, and then the cascade of first, you know,
00:05:15.460 there were labels placed on a video of his. Then he was banned, you know, permanently suspended
00:05:22.100 from Twitter. And it just sort of felt like this jaw-dropping cascade where I was like,
00:05:26.800 this is really happening. And immediately, though, you know, I was watching on my own
00:05:35.100 Twitter people saying this violates the First Amendment. This is like an egregious assault
00:05:40.300 on free speech. There was so much hate and confusion and frankly, miseducation. And part
00:05:47.740 of what, you know, is important to keep in mind is that Twitter, Facebook, those are private
00:05:52.820 companies. And you know I am a First Amendment lawyer. Like, I firmly believe in the ability
00:05:58.440 for all of us to engage in open discourse, to hear what other people think. But Trump has
00:06:04.420 absolutely contributed to, if not been the biggest super spreader of dangerous misinformation
00:06:09.840 that I think is absolutely disinformation, you know, with the goal of kind of dividing us and
00:06:19.060 making people believe these false narratives.
00:06:22.160 Deplatforming is actually pretty effective.
00:06:24.760 Booting Trump from social media
00:06:26.060 almost immediately slowed the spread
00:06:27.880 of false information on those platforms.
00:06:30.600 Signal Labs found that false claims about election rigging
00:06:33.220 dropped from 2.5 million mentions
00:06:35.300 to 688,000 mentions across platforms.
00:06:38.860 And hashtags commonly used to spread election rigging claims,
00:06:41.900 like hashtag March for Trump,
00:06:43.600 dropped by 94.3%.
00:06:45.460 And it's not just Trump.
00:06:46.860 A study conducted by the Election Integrity Partnership found that just a few dozen pro-Trump Twitter accounts, including Trump's own account, were the original sources for about a fifth of misleading election claims around the 2020 election.
00:06:59.760 It really goes to show you how just a small handful of accounts can be responsible for major chaos on platforms.
00:07:05.980 I was actually very much in favor of his being removed.
00:07:09.220 I think what was necessary and really good was that data immediately emerged from a couple of researchers that found about 73% of the misinformation that had been on Twitter was no longer there, thanks to his removal, along with the removal of about 37 others who were sort of the biggest influencers and spreaders of misinformation.
00:07:33.040 And I think that we need data like that to be able to make the case again to platforms in the future. Because, you know, the big criticism was, this just didn't happen soon enough. And I'm all here for the criticism. But I also think we need to lay the foundation for like, what are solid policy and community guidelines standards that the platforms are implementing that then have data to back up that when they do that, it benefits the health of the internet.
00:08:02.000 People were able to say, like, here was the measurable impact of banning Trump and other accounts who were responsible for spreading this kind of thing. Here was the measurable impact. And truly, what has been the downside? Less noise, less lies, you know, spreading like wildfire on these platforms.
00:08:20.420 I it's been interesting to see how there was such a quick benefit, like a quick and obvious benefit with like very few in my book, if any, downsides.
00:08:32.300 I think there may be the downside of people who supported Trump feeling somehow more, quote unquote, like in air quotes, I'm doing this, censoring. And that somehow their censorship, right, makes them emotional, driving them potentially to be more upset.
00:08:50.500 And, you know, my work on sort of the psychology side of misinformation and that I think we have to, you know, stay vigilant to the ways that people will be emotional to information, the way we are all emotional to news.
00:09:06.460 I mean, our relationship to news is emotional.
00:09:09.560 We've seen the way, you know, platforms hinge our interactions on our likes or dislikes.
00:09:14.600 And so it's, I think, important to make sure we don't completely marginalize people that may actually be movable, maybe not today, but down the line. And so I just I kind of have this like lingering concern about how we engage those that continue to believe alternate realities, you know, that continue to want to see Trump.
00:09:37.240 And it's really hard to reach those people. So I just, it's like a sort of weird gut instinct where I kind of wonder, what are they thinking about? How can we sort of call them in and talk with them about these issues in ways where, you know, if they had been unmovable before, slowly, slowly, some of these Trump supporters are starting to see the cracks in that reality.
00:10:03.100 I hadn't even thought about that, sort of the kind of emotional response that someone might have to feeling the shame of, you know, a platform saying your ideas, what you have to say is not acceptable here.
00:10:18.380 I hadn't even really thought about that.
00:10:19.620 And I think it really highlights to me that at the heart of a lot of your work with PEN America and just generally is empathy and sort of trying to remember that deep down we're talking about people.
00:10:30.900 People are all complex.
00:10:31.940 We are all, all humans are like driven by a complex series of feelings and motivations
00:10:37.840 internally.
00:10:38.720 And so remembering that these are not just users, quote unquote, but they're people who
00:10:42.920 have these complex emotional responses.
00:10:45.140 I think that empathy can get lost in conversations about disinformation and how it spreads and
00:10:51.840 what motivates people to spread it.
00:10:53.800 But I am grateful that that idea seems to be at the heart of so much of the work that
00:10:59.540 you do to create off-ramps for folks like this? Bridget, I have to say, I never thought I would
00:11:05.860 play even close to the therapist role that I feel like I do sometimes. Being a lawyer,
00:11:13.620 thinking about the law, thinking about legality on Twitter or Facebook, and yet being faced with
00:11:19.740 people who ask questions and actually want to engage somehow. And I think that the problem
00:11:28.480 the internet has bred is that, as we all know, we're siloed, we seek out our own, and difference
00:11:35.400 of any sort, whether it's something we can accept and listen to, or something we find so offensive
00:11:41.320 and egregious, like, we simply want to shut it down and not hear it. And Trump, I think, went so
00:11:47.080 far as to then, when he heard things he didn't like, he called those lies. And the tendency,
00:11:51.600 of course, is to shut people out, to disengage. And that is not getting us anywhere. In fact,
00:11:59.720 I think the idea that we never engage with people who are radicalizing or that we never seek out
00:12:06.420 others has led to things like the insurrection, where we need to engage, we need to find entry
00:12:12.820 points. And I think we need to have a kind of expectation setting where we're not all going to
00:12:18.140 agree, but we can exist in disagreement and be civil and believe in each other's humanity.
00:12:24.300 Of course, if our disagreement is grounded in someone believing you or I shouldn't exist or
00:12:29.940 have the same rights, that's different. But the level of empathy that I hope we can bring
00:12:34.720 sometimes to our online discourse is something that can try to create space for understanding.
00:12:42.040 and I'm really glad that you see and talk about empathy in this way that you see the value of
00:12:50.120 those things that as someone who is a storyteller you know you focus in media and stories like it's
00:12:56.720 so critical to remember that even if we find it somehow offensive like we have to find ways to
00:13:03.200 engage and find each other's humanity even if it sounds corny it doesn't sound corny I mean I
00:13:08.500 often it's, you said that you feel like a therapist. And when I have these conversations
00:13:12.620 about tech platforms, it's funny how often they turn to sort of things that sound a bit corny,
00:13:17.660 like empathy or, you know, remembering there's a human on the other end of the screen,
00:13:22.180 things like that. And I think you really hit on something that is one of the reasons why I'm so
00:13:27.800 interested in disinformation and making this show is that I feel that the thing that you just
00:13:33.260 described of silos and sort of people being closed off and all of that, I feel like we've
00:13:38.860 gotten to a place where you can no longer assume, it's no longer easy to assume good faith when
00:13:44.520 you're having discussions on the internet, right? When I first got online, the reason why I found
00:13:48.920 such a freedom and love of talking on the internet was because it felt like I was able to reach so
00:13:55.800 many different people, get so many different perspectives, and it felt relatively safe.
00:13:59.760 Now, I feel that that safety is gone, right? When I have a conversation with somebody on Twitter, I'm not sure if there's someone who we can have a good faith disagreement or a good faith dialogue. It just feels like we're no longer able to assume good faith in all of our discourse online because the temperature has been turned up so high in part by things like disinformation and lies and violent rhetoric online.
00:14:26.620 I'm going to make it really personal. Sometimes I get retweeted on Twitter by people who then have
00:14:33.540 a comment about my tweet. And often the assumptions, often wild assumptions people
00:14:40.040 will make about more of me and who I am really stress me out. And I totally, totally know what
00:14:49.580 you're saying, where it feels like you may not be able to trust someone. And so I often try to then
00:14:56.160 engage with the people that retweet me, whether it is someone on, frankly, any side of the
00:15:01.540 political spectrum, making these assumptions. And in no way to defend myself, but just to
00:15:07.420 open conversation, I've had really wonderful learning experiences where people will
00:15:13.600 kind of turn down their temperature when I respond in ways that engage them with open-ended
00:15:19.780 questions, which is hard to do. I mean, you can't do that at scale every day.
00:15:26.160 And that's one of the questions that I think about all the time is how we scale empathy.
00:15:30.600 But in the meantime, those like little one offs that can help change or slowly, you know, bring people together and help their attitudes kind of move at a slower pace where they're assuming less about me or you, I think is a great thing.
00:15:46.460 And the Internet has changed.
00:15:48.160 I mean, I remember when something like Section 230, you know, not to get technical, but when that was an exciting regulation to actually help people feel safer on the Internet, to be able to, like, have conversations on blogs.
00:16:02.220 And, you know, the Internet is just such a different place now that it feels so you're always like just about to have a complete crisis on Twitter.
00:16:12.500 That's how I always feel.
00:16:13.560 I'm like, oh, this could really go badly.
00:16:15.200 And we can't all spend all of our days, you know, having those meaningful, slow conversations.
00:16:23.120 So I guess I just sort of wonder, like, how do we scale empathy?
00:16:27.820 Let's take a quick break.
00:16:36.080 Behind every night spent making the kids lunches, there's a lot of suspense.
00:16:40.380 Will they finally eat the veggies?
00:16:41.860 Will the pesto survive the first bite?
00:16:43.680 Will the lunchbox come home empty, half full, or come home at all?
00:16:47.980 And will you finish Episode 8 before you're done slicing the cucumbers?
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00:17:35.520 If your bookshelf and your For You page are equally important to your personality, welcome home.
00:17:42.140 This is Prose Society, the weekly podcast that's part book club, part group chat for thought daughters,
00:17:48.280 pop culture obsessives, and anyone who thinks Pride and Prejudice and Love Island deserve the same level of discourse.
00:17:54.320 I'm Eli Rallo, and every week we're connecting the dots between books, the internet, and the conversations everyone can't stop having.
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00:18:33.960 See you between the pages.
00:18:36.000 When I was 14 years old, I was kidnapped and held captive for nine months.
00:18:41.920 I survived, and I've spent my life exploring how other people survive what should have destroyed them.
00:18:48.300 I'm Elizabeth Smart, and these are the Survivor Files.
00:18:52.000 I just remember this low, taunting voice next to my ear saying, 0.99
00:18:57.440 Shut up. Don't say anything. 0.99
00:19:00.080 Every week, I'm with survivors who live through the unthinkable.
00:19:04.620 I knew if he woke up, without a doubt, he was going to hurt me.
00:19:09.200 I started feeling that there was someone at the end of my bed, and I just started screaming.
00:19:16.640 They are abducted, stalked, controlled, and nearly silenced.
00:19:20.600 But these aren't stories about what's taken from them.
00:19:24.020 They're stories about what it takes to make it out alive.
00:19:27.160 Listen to The Survivor Files with Elizabeth Smart on the iHeartRadio app, Apple Podcasts, or wherever you get your podcasts.
00:19:40.780 And we're back.
00:19:42.380 I say this a lot.
00:19:44.000 We need to completely reimagine how we think of the internet.
00:19:46.920 And that means rethinking so much of the infrastructure around technology.
00:19:50.340 It means creating a tech press that centers and valorizes empathy, not scale.
00:19:55.660 It means building platforms that center people, not, quote, users, or clicks, or how much time we spend with our faces at a screen.
00:20:02.680 Now, what I'm describing is a radical reimagining, and it might sound as big or as complicated as, like, smashing the patriarchy or ending white supremacy.
00:20:10.400 But I believe that it's possible.
00:20:12.740 I think there are enough people out there, like you and me, who truly believe in the power and possibility of the Internet and the power of expression.
00:20:20.420 And I believe that when we come together, big, radical things really are possible.
00:20:24.960 And I know that we have the power to radically rethink the internet so that it's safer and
00:20:29.060 more accessible and so that it works for more people.
00:20:32.020 I totally agree.
00:20:33.120 I mean, and smashing the patriarchy and ending white supremacy are also, you know, valid
00:20:37.720 and worthwhile endeavors is how I feel.
00:20:40.680 I'm like, all of it, just yes and to everything.
00:20:44.500 You know, the best tech emphasis, like the people who are working on innovation that
00:20:51.640 I think are doing the best work, understand that these are not tech issues, they're human issues.
00:20:57.700 And we're never going to solve everything by sort of abdicating control or brainstorming to
00:21:04.700 what can be automated, what, you know, AI can do, what the platforms can do better somehow to
00:21:11.380 basically game our way out of what humans are fundamentally now doing, which is why are we
00:21:17.120 hateful sometimes. Like, why are we bigoted? Why do people have an interest in trolling others?
00:21:23.320 And so I think that, you know, a lot of the solutions have to be human-centered, where we,
00:21:28.820 instead of just saying, oh, well, the platforms can do X, Y, Z, or the government can do all
00:21:33.100 these other things, like, well, what can we do? You know, like, what can everyday people do to
00:21:38.000 feel more empowered? Like, maybe they can build, imagine this, like, build an ecosystem of users
00:21:44.360 and other people they enjoy connecting with.
00:21:47.180 I mean, can you imagine the joy of actually thinking
00:21:50.640 that your Twitter feed is an interesting place
00:21:53.660 to learn things instead of just who has the best
00:21:56.280 like breaking news 140 character tweet?
00:21:59.500 That would be really exciting, I think.
00:22:01.380 So I love the idea.
00:22:03.340 And I think there just need to be more of us doing this,
00:22:06.420 like more of us committed to talking about humans
00:22:09.440 and how humans fit into what we're doing as users
00:22:12.740 because it really should go the other way around.
00:22:15.780 Users don't come first.
00:22:16.940 It should be people coming first.
00:22:18.300 You're actually doing a lot of that work
00:22:20.040 in terms of building more people who see things like that.
00:22:23.340 At Penn, you have this weekly series
00:22:25.880 where you are joined by other journalists
00:22:28.140 and other thinkers to help people understand
00:22:30.540 the role that we all play
00:22:32.020 in making the internet a better place.
00:22:34.060 Can you talk about some of the steps
00:22:35.940 that anyone listening could take
00:22:37.680 to help make the internet a safer and better place?
00:22:40.680 Oh, Bridget, that's like my favorite question. You just you got me at the sweet spot. I'm like, here we go. Well, you know, we've looked at disinformation for years. And everyone always asks, what's the solution? And so kind of to, you know, my last point, I think a lot of it, we have to focus on humans and give people power to, you know, take control of what they're seeing online.
00:23:05.980 So I always think it's best to frankly, just start with understanding what you do when you're online. You know, like, how are you consuming information, Bridget? Is it on Twitter? Are you, let's be honest, are you going to Facebook? And are you clicking on links? Or are you maybe privately just reading the headline that I shared or your other friend shared? Like, let's be real, you know, like, sometimes that's all I do. I'm like, oh, I can make a wild assumption based on what Bridget shared, and I'm not even clicking the link.
00:23:32.680 So just sort of like taking a pulse, being honest with yourself. Are you going to Fox News? Are you going to the New York Times? Are you going to, you know, news websites? How are you doing things? Are you listening to podcasts like this? I think it's good to know how you consume information.
00:23:49.960 And then I also think with that, we should all start asking ourselves how we feel when we're
00:23:55.400 online. Like, are you feeling anxious when you read things? Are you angry? A lot of times
00:24:02.300 disinformation will thrive because we're emotional and we often want to share things. We want to
00:24:07.740 engage with people quickly. And so we'll accept something without fact checking it, without
00:24:12.720 thinking about or asking ourselves, you know, who wrote this? Where did it come from? Why am I
00:24:17.800 seeing it. So if you can just sort of pause, like that is my number one recommendation. Pause to ask
00:24:24.520 a number of things, but just pause. And from slowing down, I think we actually could all
00:24:32.180 benefit. You know, we could potentially share less misinformation. We could also then think
00:24:39.160 more carefully about what our own attitudes are based on what we're seeing. A whole host of,
00:24:45.140 frankly, empathy could arise out of just slowing down and getting to a place where we're not just
00:24:51.980 liking, disliking, loving, laughing at things, but maybe where we're in a place of, huh, I want to
00:24:57.480 learn more about that. Yeah. If you were in my kitchen right now where I am, I have a Post-it
00:25:02.580 note on my laptop that just says, slow down. And it's just a reminder for me, just in all the ways,
00:25:09.140 because I can sometimes move too quickly just in life.
00:25:12.580 Totally.
00:25:13.400 But I think that the idea of just taking a breath,
00:25:17.920 taking a beat has been so helpful.
00:25:20.300 It sounds so basic,
00:25:22.200 but before I started really thinking critically
00:25:25.760 about the way that I felt when I was online,
00:25:28.280 I would be moving so quickly.
00:25:30.620 And then when I started to slow down a bit,
00:25:32.460 I actually kept a little journal.
00:25:34.080 So if I saw something that made me feel anxious,
00:25:36.420 I would write that down.
00:25:37.620 If I saw something that made me my heart race, I would write that down. If I saw something that
00:25:41.780 made me laugh, I would write that down. And from doing that, I really saw the ways that
00:25:46.940 I, it's just like my brain chemistry was just firing so quickly and I wasn't even stopping to
00:25:53.280 think. And I find that, you know, when you have those moments where somebody tweets something and
00:25:58.060 they like really wish they had it and it's going viral and you're like, oh God, I always wonder,
00:26:02.060 were they in that moment where they've just been seeing so many different takes and different jokes
00:26:06.980 and different tweets, their brain is no longer processing what they're doing, that they're just
00:26:10.840 putting a tweet into the world without even really thinking about it. And so I really find so much
00:26:15.440 value in almost thinking about using the internet as a kind of meditative practice and an opportunity
00:26:21.300 to really be mindful of just how you're doing, how you're feeling. Are you anxious? Are you
00:26:28.580 emotional? Like what's going on? As opposed to something where you're just like mindlessly
00:26:32.340 scrolling and not really, not really being in charge of, of your, you know, of your physio,
00:26:37.560 your emotions and your brain and all of that. I, if I could do away with one term this year,
00:26:44.440 especially it would be doom scrolling because one, I mean, when are we not doom scrolling
00:26:50.260 nowadays? You know, like news is never inspiring, but also it's so passive. And part of what I
00:26:57.160 think is really great about what you're explaining is that you have literally taken control of what
00:27:02.740 you're doing, you know, to say, I'm going to proactively write things down, I'm going to
00:27:07.820 question and reflect on what I'm feeling. You know, sometimes just the sheer act of feeling
00:27:15.080 like you're in the driver's seat, whatever it is then that you end up doing, if it's writing your
00:27:19.280 feelings down, if it's deciding not to tweet, but just thinking of yourself as the one that's in
00:27:25.160 control instead of doom scrolling, I think is so exciting for people. And it's a weird,
00:27:30.880 it's almost like a mind shift where people, once I say it sometimes in our trainings, people will
00:27:35.240 say, I didn't even think that I could curate my newsfeed that way. And I'm like, yes, like we can
00:27:41.800 choose. And it would be so exciting to be stimulated, not just totally freaked out by what
00:27:46.940 we're seeing. Exactly. And I think that's something that I think that everybody can take
00:27:51.380 away. So just this week, we might not be able to topple the stranglehold that some of these
00:27:58.840 platforms seem to have on our democracy, on our discourse. But individually, you can control how
00:28:05.120 you consume social media. You can delete Facebook from your phone and say, I'm only going to go on
00:28:10.780 from my browser twice a day or something like that. We might not be able to control how these
00:28:18.060 things show up in a larger way, but we can control how they show up to us personally,
00:28:22.020 how they show up in our household. Whether you take your phone to bed to doom scroll Twitter
00:28:25.840 before sleep or not, those are choices that we have control over, not anybody else. And so
00:28:31.780 really trying to internalize that we do have some control, even though sometimes it feels like we
00:28:38.800 don't. You're not going to be great at this overnight. It won't be like suddenly you feel
00:28:46.840 more excited or eager to be online and to find this healthier internet. But I think that it can
00:28:55.520 slowly lead to other practices. And if you can start with slowing down, so let's say just
00:29:03.340 questioning yourself, you know, scrolling at a slower pace, finding then interesting articles
00:29:11.740 and pieces of content and people to follow and connect with, then you may frankly start wondering
00:29:17.680 other things. You can maybe get better at spotting when a headline lacks context. I've gotten to the
00:29:25.240 point where it doesn't happen overnight, but you can sort of be scrolling and you read a piece of
00:29:31.100 content and you're like, huh, I would normally be really upset by that. Why would I be upset?
00:29:36.460 Like, could I explore what the underlying reason would be?
00:29:41.480 And when you slow down like that to ask deeper questions, not just about my own reaction,
00:29:47.600 but about the piece of content you're seeing, I actually think we all are training ourselves
00:29:52.840 to have a kind of media literacy and digital literacy that everyone's going to need in
00:29:58.820 the future.
00:29:59.500 I mean, the internet isn't going away.
00:30:00.880 So we need that eventually.
00:30:02.960 The other thing is disinformation is a service for hire.
00:30:06.460 It's an industry and disinformation is not going away.
00:30:10.540 Online hate is not going away.
00:30:12.560 So we all, if we just a little tiny bit chipped away at
00:30:16.240 and built up better and better practices,
00:30:18.660 we could truly help create the ecosystems we enjoy
00:30:23.420 that have less of that.
00:30:25.540 And at scale, you know, it isn't perfect,
00:30:27.640 but it's at least one piece of how we can help
00:30:30.460 create something that's healthier
00:30:32.180 and frankly, less hateful.
00:30:34.540 More after a quick break.
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00:32:43.440 When I was 14 years old, I was kidnapped and held captive for nine months.
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00:33:49.020 Let's get right back into it.
00:33:51.480 I believe that the only way that some of these platforms will meaningfully, you know, rethink the role they've had in spreading misinformation and hate is if we make it unprofitable.
00:34:02.540 Right. And so, like, if it hurts your bottom line to traffic in hate and violent rhetoric and disinformation, that's the only way that I think that some of these companies will stop trafficking in it, I guess.
00:34:14.440 And I think that the way to do that can be so individual.
00:34:18.600 Like, I'm not going to engage with it.
00:34:19.720 I'm not going to amplify it.
00:34:20.760 I'm not going to support it.
00:34:22.300 If I see that kind of thing online, I'm not going to, you know, I'm going to kind of divest
00:34:27.560 from it, I think.
00:34:28.400 I think a lot of that can be driven by individuals.
00:34:32.160 I'm thinking of the headline, divesting from disinformation.
00:34:35.500 I love it.
00:34:36.220 Yes.
00:34:36.280 We should all be doing that, I think.
00:34:38.720 That's the article.
00:34:39.360 I think that would go a long way.
00:34:40.240 That's your article, Bridget.
00:34:41.440 I mean, I think the other I don't want to seem too corny in that, like, you know, humans are going to solve all of it, because I think the platforms have so much responsibility.
00:34:51.380 And I think the future of minimizing how toxic the Internet can be, in part, is that the platforms have to begin informing users in better ways.
00:35:04.080 And I don't know if you and I have ever talked about it, but I think that Twitter's very first step into putting labels on content really saw a horrible moment from the media's perspective when people started calling these warning labels, because I think that that has such a negative connotation.
00:35:22.380 And I think that labels and the platform mechanisms to slow people down are actually a fantastic measure that we should be encouraging and learning about.
00:35:32.040 It's the stuff that absent me teaching millions of Americans, let's say, about media literacy, platforms can help slow people down.
00:35:41.120 So I think there's like this other piece also that can happen in tandem to you and me taking control that the platforms try to find ways to very, you know, in a nonpartisan, careful, educative manner, slow people down and just do the thing that we're already doing a little bit, you know, question what we're seeing, wonder if there are ways that we want to explore or learn more about something if we know that it's misleading.
00:36:09.820 Yeah, even so you mentioned like when you share something based on a headline, that thing that
00:36:14.640 Twitter has now, which I think is a great tool, but sometimes I feel kind of dragged by it where
00:36:18.800 it's like, do you want to read the article before you retweet it? How many times have you not read
00:36:22.740 it Bridget? Be honest, because I every time haven't read it. Yes. And it's, it's, it honestly
00:36:28.740 is a good reminder. And when I get it, I'm like, oh, come on. I, this is, I'm retweeting an article
00:36:34.160 by somebody that I know, like, I trust them.
00:36:36.300 But it is a good reminder to just, like, what's the hurry?
00:36:40.440 Why don't you just read it?
00:36:41.420 You know, and it really, sometimes I'm like,
00:36:42.860 ugh, drag me, Twitter functionality, but.
00:36:47.580 So I want to switch gears a little bit.
00:36:49.400 As we're seeing right now,
00:36:50.480 elected officials are being held accountable
00:36:51.920 for their role in either supporting
00:36:53.760 or inciting the insurrection.
00:36:55.640 Trump was obviously kicked off social media platforms.
00:36:58.240 Senator Josh Hawley's book was briefly dropped
00:37:00.120 by its publisher.
00:37:01.160 And kind of along the same lines of free speech online,
00:37:04.160 I've seen a lot of people asking questions about what is commonly known as, quote, cancel culture.
00:37:09.660 So what are your thoughts on so-called cancel culture as a free speech attorney?
00:37:12.780 Are these free speech issues?
00:37:14.980 You know, I'm going to give you the short answer, which is it's really hard.
00:37:22.520 Lawyers will often say it depends.
00:37:24.320 And part of what I think is difficult is that cancel culture often seems to imply that you're going to be in a way canceled from an existing platform, you know, like from your base, which also then to me suggests that you have a base to be canceled from.
00:37:41.780 You know, you don't talk about canceling someone who isn't very well known.
00:37:44.920 And I think there's this interesting power dynamic within the paradigm of thinking that there's a cancel culture.
00:37:51.100 I think it's more interesting to weigh what's at stake here. You know, when we think about someone like Donald Trump, was he canceled? I honestly think that he was legitimately taken off the internet because of the real world harm his words online have. And that is not cancel culture.
00:38:10.940 That is like a very deep, difficult balance where all of us, whether it is regulators, policymakers, platform people, everyday users like you and me, like what are his words doing to our world?
00:38:27.500 It is a drastically dangerous step when he spreads lies, when he sows discord, when he promotes hate, all of the different ways that I think the platforms may be in being late.
00:38:42.520 Somehow, if I had to guess, we're thinking that it would not be that bad, not be that bad.
00:38:47.740 And somehow the insurrection was that crack, that like breaking point where people realized, oh, online issues have real world harms, which has happened before.
00:38:56.420 We've seen it when there are mass shootings. We've seen it when there are acts of terrorism and other types of bombings. And what's fascinating in that moment is that I'm like, is that cancel culture? I don't think that is. I think that that is a private company taking necessary actions to limit or triage the type of real world harm that's happening.
00:39:17.840 I think it was absolutely too late. And I always think that it was too late. At the same time,
00:39:24.480 Donald Trump is a public figure and was an elected official who was leading this country.
00:39:29.880 And so there is also this interest in hearing sort of unedited what he says. And so from a
00:39:39.660 free expression perspective, I always wonder, what is the most speech we can have with the least
00:39:44.640 harm. I think we passed the harm point, frankly, some time ago. But there's definitely, I think
00:39:52.000 we have to stay committed to having access, all of us, to various forms of expression. Because
00:39:59.120 free expression rights aren't just Donald Trump's right to say what he wants. We all have free
00:40:04.240 expression rights to access what various people are saying. I have the right to then hear what
00:40:08.900 you are saying. You have the right to hear what I am saying. And in some parts of the world,
00:40:12.840 part of what we have to keep in mind is Facebook, Twitter, that's all the internet. That's all people
00:40:18.140 have. That's the only connection they have to what's happening politically. We are seeing right
00:40:22.580 now in Myanmar with the internet being shut down, that is a political tactic to silence dissidence
00:40:27.980 and dissent. And so it's a difficult question to answer when there are questions implicated in that
00:40:35.440 larger one around who is speaking, what is the effect offline, is it damaging when in total it
00:40:43.160 seems to tip the scales towards violence and hate. I have to say, in general, I hate conversations
00:40:51.680 about, quote, cancel culture because the concept just seems so disingenuous. When people talk about
00:40:57.500 the importance of being willing to engage ideas one might not agree with, it always somehow seems 0.98
00:41:02.280 like marginalized people, are the ones expected to be doing the engaging.
00:41:06.660 And arguing with people who are hell-bent on misunderstanding you is exhausting.
00:41:10.880 And if you aren't even able to talk about something with a shared set of guiding facts,
00:41:15.140 the sky is blue, two plus two is four, Trump lost the election, then it can really get thorny.
00:41:20.520 When the election happened in November and Biden won, there was, I think rightly, a kind of
00:41:29.480 exhaustion. You know, people were so tired of fighting and eager to disengage completely
00:41:36.780 from what might be different. And I'm with a lot of those people. I think it's really exhausting
00:41:43.800 work to try to engage with people who disagree. And you have to always know that ultimately,
00:41:51.320 you know, a lot of conversations will not be productive. And it isn't on you or me to do the
00:41:56.980 labor of teaching someone. Like, someone else's teachable moment isn't necessarily my job.
00:42:02.660 At the same time, I think, like, the crisis and the basic human crisis we're in of how divided we
00:42:08.240 are merits a very serious examination that we all need to sit with, of, like, what is it where we
00:42:14.100 are interested in disengaging all the time with anything different? And that permeates all of us.
00:42:20.620 And so I think the thesis is, you know, why are we driven to do things that divide us? And then how can we overcome our own instincts to actually broker conversation, to find an entry point, even if it's little and even if it only happens for a couple of minutes?
00:42:38.940 Like, that is the beginning of being able to find what I think is the antidote to disinformation, where we have a shared basis of facts.
00:42:47.900 Even if you and I disagree on policies, like, we can both look at a set of facts and say, yeah, that's what we're basing our opinion on.
00:42:55.700 And we may differ then on what we think needs to happen, but we can agree on certain things.
00:43:00.020 And we have absolutely not reached that point of being able to agree on basic facts.
00:43:05.360 Yeah, that's exactly where I want to get us to.
00:43:07.080 You know, we can disagree, but we are all on the same page about some basic facts.
00:43:11.980 You know, 2 plus 2 is 4.
00:43:13.240 The sky is blue.
00:43:14.240 We have a shared understanding of reality.
00:43:16.960 And it's sad to me that we're not there.
00:43:18.960 Pew actually found that among Trump voters, 40% say that he definitely won the election.
00:43:24.000 Another 36% say that he probably won the election.
00:43:26.900 And this week, Reuters polled members of Congress.
00:43:29.480 Now, about 90% of them wouldn't say one way or the other whether or not they agreed with Trump that the election had been stolen from him.
00:43:35.880 And two of them still say the election was stolen from Trump.
00:43:40.080 So it's like we're not even speaking the same language.
00:43:42.560 We do not have a shared reality.
00:43:44.220 And it seems like such a low bar, but that's where I want to get us to, a place where we have a shared reality.
00:43:49.360 I mean, it should be a low bar, but honestly, there's also just like so much bigotry and hate that a lot of those kinds of civil discussions are not grounded in mutual humanity.
00:44:00.400 So, you know, my civil rights background is like, how do we have the most for the most people? And how do we maintain and protect basic rights for people who have traditionally and historically been marginalized in every institution?
00:44:15.760 So there's this other piece that informs the work I do and how I think about mis- and disinformation, because I know that it affects different communities differently. Black and brown people are targeted with disinformation so that they are disenfranchised and believe their voice doesn't matter.
00:44:32.160 So sort of in the middle of all of it, I'm like, I still very much have eyes wide open that some of us will be affected, targeted and marginalized in more specific and acute ways that have massive effects on democracy.
00:44:46.940 So I don't want to sit here like Pollyanna, you know, oh, it's all going to be great if we could just find moments of like factual shared belief, because some of that assumes that other people will believe you and I matter as much as anyone else.
00:45:01.700 And the reality is a lot of people don't think that. But some are movable. Some are people where
00:45:09.940 you engage and they are not like hateful people interested in less for certain people. And that's
00:45:18.700 the moment where I'm hoping to reach at least some pockets of the United States. So you sound pretty
00:45:23.620 hopeful? Oh, Bridget. I actually have a lot of hope. I mean, you know, when I was younger, I,
00:45:32.260 I don't want to get too misty eyed, but like, you know, I would work in the South with people like
00:45:37.200 John Lewis and civil rights figures. And they always said that change takes a lifetime. It
00:45:42.140 takes many lifetimes. And, and this intractable issue of how we connect is one of the biggest
00:45:49.420 issues, I think, of our lifetime. And it's very slow. So I am hopeful in the sense that I see
00:45:56.340 every day more and more people interested in doing this work. I see movement lawyers, I see
00:46:01.660 amazing researchers finding data, you know, and trying to find ways to triage the way the internet
00:46:08.340 is making us all bleed. And I'm very hopeful. It just, it takes a long time. And for every step
00:46:15.300 forward, there will be three steps back, and then maybe two steps forward, maybe another step
00:46:20.520 forward. So it's really just sort of like a dance with democracy. Where can folks keep up with you?
00:46:27.480 And can you tell us more about the weekly trainings that PEN America is running?
00:46:32.660 So people can always follow me at Attorney Nora. I'm Attorney Nora on every platform.
00:46:37.820 And then PEN America has trainings around media literacy and disinformation defense
00:46:44.160 almost weekly. And that all is on Penn.org. Our next series is going to focus on Black and Latino
00:46:52.420 mistrust around the vaccination process and try to help walk people through why hesitancy is okay, 0.75
00:46:59.240 why it's okay to question, you know, is the vaccine good? Should I get it? And so we'll be
00:47:06.040 doing a series around like disinformation and COVID later this month. And then we're also going
00:47:11.980 to be doing work on how community organizers can embed messaging in their work with communities.
00:47:18.680 We really want to empower people to feel like they know how to talk about these issues
00:47:22.560 when someone comes to them. So more to come, Penn.org, you can check it all out.
00:47:32.880 If you enjoyed this podcast, please help us grow by subscribing.
00:47:36.200 Got a story about an interesting thing in tech or just want to say hi?
00:47:43.740 We'd love to hear from you at hello at tangody.com. 1.00
00:47:46.920 Disinformed is brought to you by There Are No Girls on the Internet.
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00:47:52.500 Jonathan Strickland is our executive producer.
00:47:54.640 Tari Harrison is our supervising producer and engineer.
00:47:57.600 Michael Amato is our contributing producer.
00:47:59.880 I'm your host, Bridget Todd.
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