00:03:09.280Shauna became an expert on PII, personal identifying information,
00:03:14.620And eventually started working to support journalists, activists, and civil society in places like the former Soviet Union
00:03:20.900to try to maintain a sense of democracy amidst a crumbling empire.
00:03:25.680And then, in the United States, Trump was elected.
00:03:29.160And her work became that much more relevant and in demand at home.
00:03:33.880And Trump got elected and people in America finally wanted my services.
00:03:39.020And then around 2020, more and more people were concerned about their information online.
00:03:45.360So the stuff that I'd been training law enforcement on 10 years prior started to become really important to people here.
00:03:53.480Understanding that they had a lot of PII out there on all of these data broker sites and people search sites, now facial recognition sites, and how could they get that down so that people couldn't do them harm.
00:04:06.040And so in 21, we got a little bit of seed funding, and I started Bright Lines in August of last year.
00:04:13.680Something that I read about your work is that it's, I guess I might use the phrase like trauma-informed.
00:04:18.800Like you kind of bring that lens to the work that you do, which I feel like so often when I have conversations about technology and the Internet and how to stay safe, the word trauma never even enters the conversation.
00:04:31.120And yet trauma is really like, I think, oftentimes a part of that experience.
00:04:36.700Absolutely. It is a magnifier. It scales trauma just like it scales anything else.
00:04:42.980The way that it's built to be so exclusive to a certain kind of experience, to exclude the lived experiences of the people who are using it.
00:04:51.540It's just like this thing on its own can create trauma, can magnify trauma.
00:04:57.300And then if you're going through something traumatic because of the internet, it ignites a trauma response in a human being that can't, you can't do anything about it, right?
00:06:41.000And I think that you're so right that we keep allowing the rich white dudes to create and get rich off of technology that causes harm while not even like not even they don't even have to reckon with that.
00:06:55.100They can just sort of pretend like what harm, what trauma?0.51
00:06:58.520It's like the way that we've allowed wealthy tech folks who are mostly white men to get rich off of our harm and turn our lives into like a marketplace for negative, harmful experiences.
00:07:12.760My friend Soraya Shamali always says, these guys named Jack on the board of Twitter, they're making money every time someone goes after me.
00:07:22.100He's like, there are more men named Jack than women on the board.0.98
00:07:25.700And every time someone tweets bullshit at me, they make money.0.99
00:07:30.300And I don't think we say that enough.0.99
00:07:33.200I don't think that we hit on that enough.
00:07:35.420There's zero accountability around that, right?
00:07:37.600We know they don't let their own children use these tools, but love it when ours do.
00:07:59.620There was once a time where I thought digital security kind of began and ended with protecting my credit card information or my social security number from scammers.
00:08:08.300But today, the real threat is so much more than that.
00:08:12.440So for folks listening, can you give us a definition of doxing?
00:08:15.980Yeah. Yeah, I think the really sort of bare bones definition is anything that is private being published publicly in some way.
00:08:27.960So a lot of times doxing means your private documents, like that's where the dox comes from.
00:08:35.480In the beginning, I think folks considered that to be just like social security numbers or credit card numbers.
00:08:42.800We spoke with a legal team that was working with an abortion provider last week.
00:08:50.360She works with a public university in the Midwest.
00:08:55.500And so they were concerned about the public records requests they were getting and saying,
00:09:01.180okay, so we have to fulfill these requests.
00:09:04.760what of her information might be PII, personally identifiable information that could be doxed,
00:09:12.880right? They were thinking about like that, like credit card numbers,
00:09:17.360social security numbers. And so we briefed them on just the amount of data
00:09:22.580we would call PII. So again, personally identifiable information that could lead to a
00:09:31.340dox. I'd say the biggest threat of doxing is someone showing up at your home. The next threats
00:09:40.140are people making like threatening phone calls or sending threatening texts. We had a client who
00:09:45.400was receiving photo texts of guns, just like guns laid out on a bed with the accompanying message
00:09:52.360that I'm coming for you. Sometimes it's messages to their loved ones, particularly if they're
00:09:58.000women, women of color, other intersectional identities, that threat gets spread out.
00:10:02.460So the docs will happen to their children, to their loved ones, their partner, their
00:18:35.280and anyone who thinks Pride and Prejudice
00:18:37.160and Love Island deserve the same level of discourse.
00:18:40.180I'm Eli Rallo, and every week we're connecting the dots between books, the internet, and the conversations everyone can't stop having.
00:18:47.300I'm going to have to look up this story. I'm obsessed. I'm obsessed.
00:18:50.860From best-selling authors and your favorite book talk creators to the latest pop culture moments, nothing is off the table.
00:18:56.840It's like if you can hide some real messages inside compelling characters, then that is a Trojan horse.
00:19:04.300Whether you're looking for literary deep dives, smart pop culture conversations, or a community of readers who love to think a little too much, you're in the right place.
00:19:13.920Listen to Pro Society on the iHeartRadio app, Apple Podcasts, or wherever you get your podcasts.
00:19:29.340We already know that women, especially Black women and women of color, have long been targeted, harassed, and attacked.
00:19:36.480But Shauna says it wasn't until the issue started impacting powerful white men and their families that legislators and tech companies really started paying any attention at all.
00:19:47.960In addition to poll workers like Shea and Ruby Freeman, who are Black women, being harassed and threatened after Trump baselessly claimed that they had helped rig the election against him in Georgia,
00:19:58.720Trisha Raffensperger, the wife of Georgia's Secretary of State, Brad Raffensperger, started getting threatening text messages and the militia group, the Oath Keepers, showed up outside of her home.
00:20:09.960Her daughter-in-law's home was broken into in what Trisha says was an attempt to intimidate her and her family.
00:22:25.260So state agencies, the DMV, my utilities company, my Pepco, whatever, they might be the ones who are selling this data and making money off of it that is putting people at risk.
00:27:14.880It was revealed that he was also planning an attack on Supreme Court Justice Sonia Sotomayor.
00:27:21.320In response, Judge Salas champions Daniel's Law, legislation specifically designed to protect personal information about active and retired judges, law enforcement officials, prosecutors, and their immediate family members from being made public.
00:27:35.540She drafted Daniel's Law that was passed in New Jersey.
00:27:39.600They brought it to the federal, you know, to the federal level.
00:27:43.740and um it just it carved out two things first of all it carved out um allowing their addresses so
00:27:55.240they had to be flagged on a database if they were a federal judge or some other kind of judicial
00:27:59.460person but never was it that they had to hide that information so like if dc flagged the federal
00:28:07.080judge or in this case of new jersey if if esther solace herself was flagged she would never show
00:28:11.860up on a public, like on a database, on a website. You could never search for her name and find her,
00:28:16.800search her address and find her. But what they don't seem to understand is that New Jersey would
00:28:21.740just sell the full database. And while she was flagged to not show up on their public facing
00:28:28.460website, there's no protection of her if the whole file just gets sold. So they don't seem to get
00:28:35.280that right. And even with this ADPPA, like the American Data Privacy Protection Act, I think,
00:28:41.020I don't remember entirely what it stands for, but they carve out state agencies.
00:28:45.920They're not considered, they don't even consider them when it comes to who's selling the data
00:28:50.100to data brokers, let alone consider like what a data broker is and how they would self-identify.
00:28:55.980I don't know if you've ever seen these tech companies when they get squirmly asked, like,
00:31:34.020So that they're selling our ID information to some private company is fucking mind-blowing.0.97
00:31:40.840You can't, how are you supposed to have heat?0.94
00:31:44.620You're going to just freeze because you can't, you don't want your information to be sold to some conglomerate,
00:31:49.980which by the way, that conglomerate gave Equifax, gives Equifax all their data to sell them.
00:31:56.300because in the 90s they didn't understand the ramifications of the amount of data
00:32:01.840they were collecting and of those 85 utilities or so um you know millions tens of millions of
00:32:12.660americans data these equifax was charged with building the database to put it all together
00:32:19.280and in exchange it got the sole rights to sell it to third parties in the 90s no one probably0.65
00:32:25.600thought of anything of it because they were dumb we didn't know who knew apparently these guys at0.96
00:32:33.960equifax are like this is fucking money look at all this data this is gonna mean something someday0.99
00:32:39.640so evil so evil i'm happy that we are starting to get services and tools that are better than0.98
00:32:49.580just like oh do this do that like piecemeal solution what kind of services does bright
00:32:54.380line offer for folks who are running for office, who are activists, who, you know, might be wanting
00:32:58.880to protect themselves online. Yeah, yeah, yeah. Okay. So yes. So to my final, to the last point,
00:33:05.200I want to just say the narrative, the consistent narrative is that you did this to yourself,
00:33:10.020you operating on the internet and your social media and, and being on Facebook or posting
00:33:16.000this information. This is why your data is out there. You did this to yourself. And that is
00:33:20.960such a bald-faced lie and absolute bullshit. And it's the same story we hear from tech over and1.00
00:33:25.560over. It has nothing. We didn't do anything wrong. So first and foremost, like if your PII is out
00:33:31.040there, it's nothing you did more than likely, unless you took a photo of your driver's license.0.99
00:33:36.640Most people don't do that kind of shit. So even then wouldn't have been scraped by most of the0.98
00:33:42.080databases, if not all who have it. So don't believe that lie first. What do we do at Brightlines?
00:33:49.000So I think when you talk about Delete Me, there's another one called Canary. There are other services like that Privacy Duck used to exist that would help scrape your information from data broker sites. That is low-hanging fruit. For the most part, those sites will opt your information out at least for a while. They do pop it back up.
00:34:09.960Right. And so you can go through and do that kind of whack-a-mole with them across these hundreds of sites.
00:34:15.100So you can pay someone to do it with a bot and some human interaction.
00:38:42.920We just should maybe not be selling that data point blank.
00:38:46.540You know, like just don't, it doesn't need to be online everywhere.
00:38:50.680Then we'll talk to folks about voter records.
00:38:53.780Because those are often, those voter files get sold to lots of people.
00:38:56.960And there is no like DRM. Like if you sell it to a campaign, there's nothing stopping that camp. And a campaign can buy it, right? Like in a lot of cases, they are a perfectly protected buyer of a voter file. They need it. But there's nothing stopping them from selling it down the line. Most are scrupulous. They wouldn't do that. But not everybody's like that.
00:39:16.140And so then there's one state, Colorado, that allows someone to file as a confidential voter.
00:39:29.400So there we try to work with an address confidentiality program that's set up for survivors of domestic violence and intimate partner violence, not for just regular folks.
00:39:38.700not all states have them not all would be flexible enough to allow a person who's just
00:39:44.700being taunted online or threatened with doxing um to apply and to have their application approved
00:39:52.440in some states it's possible and what that does is shield the home address people have an alternate
00:39:58.400address that would forward the mail to their home if they wanted it shields their home address from
00:40:02.760the DMV, and it shields their home address from a voter record. So you basically are hiding from
00:40:09.940the government in these really difficult and expensive ways. Yeah, I mean, I'm so grateful
00:40:16.760that you're providing these services to people, and I really admire the tools that you all are
00:40:22.200building, but part of me wishes that you didn't have to be doing this. Do you see a situation
00:42:12.980Every week, I'm with survivors who live through the unthinkable.
00:42:17.420I knew if he woke up, without a doubt, he was going to hurt me.
00:42:21.880I started feeling that there was someone at the end of my bed, and I just started screaming.
00:42:29.500They are abducted, stalked, controlled, and nearly silenced.
00:42:33.400But these aren't stories about what's taken from them.
00:42:36.840They're stories about what it takes to make it out alive.
00:42:39.960Listen to The Survivor Files with Elizabeth Smart on the iHeartRadio app, Apple Podcasts, or wherever you get your podcasts.
00:42:48.920If your bookshelf and your For You page are equally important to your personality, welcome home.
00:42:54.860This is Prose Society, the weekly podcast that's part book club, part group chat for thought daughters, pop culture obsessives, and anyone who thinks Pride and Prejudice and Love Island deserve the same level of discourse.
00:43:07.340I'm Eli Rallo, and every week we're connecting the dots between books, the internet, and the conversations everyone can't stop having.
00:43:14.440I'm going to have to look up this story. I'm obsessed. I'm obsessed.
00:43:18.020From best-selling authors and your favorite book talk creators to the latest pop culture moments, nothing is off the table.
00:43:23.980It's like if you can hide some real messages inside compelling characters, then that is a Trojan horse.
00:43:31.440Whether you're looking for literary deep dives, smart pop culture conversations, or a community of readers who love to think a little too much, you're in the right place.
00:43:41.060Listen to Pro Society on the iHeartRadio app, Apple Podcasts, or wherever you get your podcasts.
00:43:56.020GDPR, or General Data Protection Regulation, is a regulation that came into effect in 2018
00:44:03.060that aims to enhance control and rights over individuals' personal data across Europe.
00:44:08.820We had a client, their principals moved to the U.S., but the client is a U.K.-based company.
00:44:15.240And they were like, what are you all doing?
00:44:18.380Why do they have so much of your data?
00:44:20.360Why are your own agencies betraying you?
00:44:23.680And I was like, yeah, no, you're right.
00:44:26.020Um, no, I'd love it. I'd love it if we had a federal piece of federal legislation in place that protected us. If we had a whole suite of tools, if we had recourse, if we had an agency like the FTC that could actually have some teeth, if we could file lawsuits.
00:44:42.280do you know that meant something like these fines even my biggest complaint with gdpr is the fines
00:44:48.440that these companies get they're just like a cost of doing business like what's 30 million what's
00:44:54.060300 million not that much to them like i don't think i don't think the fine is the way that it
00:45:00.900works you know i think there needs to be um yeah the only way through this is for there to be a
00:45:07.540consideration around state agencies selling data. And first, we have to admit we have a problem.
00:45:15.280It's just, you know, step one, admitting to yourself and another person, this is a big
00:45:21.440problem. Yeah, when people are having to go through so many hoops just to vote and own
00:45:28.240property or rent a place or whatever, I would say that's a problem. Yeah, there's no privacy
00:45:33.680in America any longer? And who's benefiting? A bunch of wealthy white men run companies,
00:45:39.380big corporations. Why are we doing this to ourselves? How many assassinations will we0.53
00:45:45.820have to see before we start to put two and two together? This man showing up at Pramila Jayapal
00:45:50.400is like outside of her home. Terrifying. Terrifying. We can find all of those folks.
00:45:56.380That's not great. And so like when Representative Jayapal, when this happened to her,
00:46:03.080the sergeant at arms you know in congress was like oh here's money you can spend to like lock
00:46:07.740down your house it's like bruh like if they're already at your house you've lost yeah like why
00:46:16.800not stop them long before they get there it's like oh now you have mouth cancer we can do this
00:46:22.820really invasive and difficult thing and it might save you but if you just brushed your teeth for
00:46:28.180the last 30 years you wouldn't be here you know what i mean like yeah just like not yeah i would
00:46:35.700love it if we didn't exist don't repeat that to any investors i would love it if we didn't exist
00:46:41.960i'm banking on that we'll have to for a while yeah i mean i wonder do you see you know we've
00:46:47.640seen more and more like women lgbtq folks folks of color you know running for office which is
00:46:52.980awesome and like holding public office which is awesome but the reality is is that these same
00:46:57.520folks are disproportionately targeted for this kind of harassment and so i'm wondering like do
00:47:02.360you see this as a gender and race issue and like do and do you see it as like i don't know i i just
00:47:07.940see it as a direct threat to our democracy like we can't have a functional democracy while this
00:47:12.740is a thing that is happening we don't anymore arguably so i this became my like a real bee
00:47:18.960in my bonnet in 27 i'm from iowa and a candidate who was running against the reprehensible steve
00:47:24.920King, her name is Kim Weaver, dropped out of a race in 2017 for a couple of reasons that didn't
00:47:30.720really get reported all that well. One, she came out of her house one day and there was a for sale0.99
00:47:34.620sign in the front yard. Two, the government agents and state agencies she was working for had just
00:47:39.560had their budget cut by the exact amount of her salary. And she was like, well, I'm harming people
00:47:45.920in my office who did nothing wrong and they're coming to my home. I'm done. And she dropped out
00:47:52.800of a race and i was like that's no we no longer live in a democracy if a person can't run out of0.99
00:47:57.220those fears then someone's going to physically harm her or because we're women like the way that
00:48:02.960we for the most part not to be completely like genderizing this but like for the most part women
00:48:07.960take take it very we take risks in a certain way we'll risk not for ourselves necessarily our
00:48:15.120personal gain we'll take risks for the people around us the the inverse is true as well if
00:48:20.540the people around us are being harmed by our behavior. We've been trained throughout our
00:48:24.600years of presenting as women that we need to stop whatever we're doing. So that is why when a woman1.00
00:48:30.780gets attacked online, it's a woman, it's her children, it's her mother, it's her sisters.
00:48:35.340Like that will shut us down because that's our training, right? So yeah, arguably we don't live
00:48:43.420democracy anymore. I started this because I thought the way that America would survive
00:48:49.980in some way, shape or form, not necessarily as the democracy we see today, because I don't think
00:48:55.760it's much of a real democracy. It's founded on like a lot of privilege and on the backs
00:49:02.400of enslaved peoples. So I don't care if that democracy continues, but what I'd love for our
00:49:11.440country and like our communities and our society like globally to look like would be one where
00:49:17.260we are actually represented by the people in our communities right in an equitable manner
00:49:22.400that's not going to happen if we have to keep electing joe biden to fight off donald trump
00:49:28.400bless him he's maybe you know a really wonderful person but his lived experiences aren't kamala
00:49:35.280harris's you know just not he has no idea what she's been through in her life i would much rather
00:49:41.360see a leader like that who has had to learn a lot about empathy and the experiences of other people
00:49:47.740and herself having those inform the policymaking, only then are we going to start treating people
00:49:53.880like human beings. We wouldn't see Roe v. Wade being overturned if we had been able to elect1.00
00:50:01.720people who looked like us, who'd had our lived experiences. It's a complete lack of empathy on
00:50:07.780the part of those judges it's such a cruelty if you've ever known or yourself lost a pregnancy
00:50:14.060that you very much wanted i have like that is so it is so cruel what they've done and like we just
00:50:20.920wouldn't be there as a nation treating people like non-humans wouldn't be a hundred or however
00:50:27.380many hundreds of police officers standing outside of a school well children were being murdered
00:50:33.120because we would see those children as human beings and I just don't I just don't think that
00:50:40.180our structures allow for that at this point I feel like I've gotten really far afield from
00:50:45.240Brightline no this is I mean I think it's all it's all related and I think I'm it makes me
00:50:50.060feel good that the thing that animates you and motivates you in this work is getting back to
00:50:55.000that humanity because it does feel like we've we've taken we've we've come so far from that
00:51:01.480I feel it in our national political conversations and the way that we interact online, like it's so clear that humanity, we have just somehow gotten lost in the mix.
00:51:11.060Completely. There's no seeing each other as human beings anymore.
00:51:14.200It's like, what can I do to satisfy my own feelings of like need or outrage, my own selfishness, right?
00:51:22.000It just really, it is not a high point for the citizens of this country.
00:51:28.040by and not even citizens that's not fair but like the people who inhabit turtle island that
00:51:32.880inhabit this space right you know like it's not we're not it's not a high point in our existence
00:51:38.320as a as a species by any means and i think that's been fueled by the way our technology has been
00:51:45.200built if you look at the beginnings of the internet and all the hopes for this utopian space
00:51:50.440and like how we could be so connected i think about being a kid who was just weird i was just
00:51:57.060a weird kid growing up in Iowa. I wasn't like other kids. And I didn't know that other weirdos
00:52:02.100were out there until I got to college. And then I had to like, go abroad. And I found other even
00:52:06.820then I came here to DC. And I was like, Oh, yeah, you're my weirdos. My nephew is 16. He's out as
00:52:14.020bi in Illinois. So like in a similarly very like kind of small Midwestern place. And he knows he's0.99
00:52:21.060not alone. He knows there are other people out there. He also has to deal with a fair amount of
00:52:26.420shit that I didn't have to as a kid who didn't have social media and the internet so close,0.99
00:52:30.440right? But at least he knows that he's not alone. And I think there was this promise of the internet0.99
00:52:37.880being a place where you didn't have to, where you would feel connected to other people and where you
00:52:45.020could increase your empathy skills and you can understand the experiences of people who weren't
00:52:49.180like you and we have gone so far afield from that now it's like this tool to divide
00:52:56.260whether being manipulated by like russian or i think even frankly like i worked on china i
00:53:03.760understood that they also do this work where they intentionally not necessarily in foreign countries
00:53:08.820but sway influence public opinion online like we can be manipulated outside of the country we can
00:53:15.680also be perfectly manipulated by our own people. If Shinzo Abe can be assassinated in a country
00:53:24.220without guns, that's all you need to know. We don't need to train militias any longer. We don't
00:53:31.540need to train military forces. Frankly, we need to get inside of the head of one person.
00:53:36.780All of us have become sleeper cells. That's terrifying. At what point do you make a bad
00:53:43.540decision because of something you're sure you heard on like some QAnon YouTube whatever craziness
00:53:50.400and like there's no you fall down that rabbit hole and where do you come out it's true it's true and
00:53:57.300you know something that you said that really sticks with me because it really resonates with
00:54:00.660my own experiences you know I I live in DC as well I grew up in Virginia and um yeah I was like
00:54:07.900the weird kid in a tiny town in the south who didn't know i felt very alone i felt very alien
00:54:14.740i felt very strange and the day that my parents brought home a computer and i first got on america
00:54:19.400online remember that like terrible noise like that awful noise uh that was the first time that
00:54:25.640i was like oh there's other people out there like me like i'm not alone and i know that i would not
00:54:30.500like the path of self-discovery that that set me on i am so grateful for in my life and i know that
00:54:35.680I wouldn't be where I am now without it.
00:54:37.480And I feel like the generation that comes before us, I wonder, are they having the same
00:54:44.680experiences that feel like self-discovery, that feel like creativity, that feel like