00:22:33.400They are abducted, stalked, controlled, and nearly silenced.
00:22:37.860But these aren't stories about what's taken from them.
00:22:41.300They're stories about what it takes to make it out alive.
00:22:44.940Listen to The Survivor Files with Elizabeth Smart on the iHeartRadio app, Apple Podcasts, or wherever you get your podcasts.
00:22:52.720people who are traditionally marginalized online like black women are specifically impacted by0.69
00:23:01.880things like disinformation and harassment on social media the ultimate goal is to freak them
00:23:06.640out so much that they'll shut down their social media and just stop talking here's dr donovan
00:23:12.320again yeah so we have to remember that a lot of the ways in which disinformation is carried through
00:23:22.220networks are also related to the ways in which people are harassed online you know so if you're
00:23:30.740uh there's a concept called gender trolling it's evolved into trans trolling race trolling
00:23:37.360um queer trolling where the characteristics of your identity become the thing that they focus on
00:23:47.000And, you know, there'll be a swarm of folks that have coordinated in some other place, usually on a message board, and they will target specific public figures or women or trans folks or prominent black activists in order to get them to shut off their social media.0.85
00:24:09.920And they will use all kinds of horrendous images and threats to try to get you to feel fear and to shut it down.
00:24:21.860And we don't see that same kind of level of threat making when it comes to trolling male candidates.
00:24:30.840And that has to do with the characteristics of the harassers themselves, which often see the harassment as a form of activism and as a form of defending themselves or defending their piece of the culture.
00:24:48.200And so a lot of these people tend to be misogynists as well as racists.
00:24:55.080And in their smaller online communities where they don't think they're being watched, they'll talk openly about that.
00:25:03.560And they'll talk openly about who they should target and why and what the problem is.
00:25:09.480And I think at this stage, we've been through this enough to know it's a serious problem, but it still happens every day.
00:25:20.540And especially in this moment, we're seeing an incredible amount of trolling around, you know, anti-Black racism.
00:25:28.740And the responsibility, though, for dealing with this lies with the platform companies first and foremost.
00:25:38.080Twitter CEO Jack Dorsey hasn't always been the most responsive to the misuse of the platform.
00:25:43.400You'd think he'd be more concerned, but Shafika says that wasn't the case.
00:25:46.460She and the other Black women targeted were pretty much left on their own to figure it out.
00:25:53.000So did the powers that be at Twitter or any other social media company or any other official do anything to fix this?
00:26:20.540Like, so it's not it's not as though he was ignorant.
00:26:25.300The general impression that I got from Twitter support was that, oh, well, you know, this is, we're so sorry, our hands are tied and blah, blah, blah. And I started looking into the tech side of everything. And I realized that that wasn't the truth.
00:26:40.240And they absolutely had and had tools on hand to stop this.
00:26:52.200They just let us clean up the mess and defend our communities, ourselves.
00:26:56.880As much as being left to fend for her own community online sucked, it did teach Shafika that her online community could do a lot with a little.
00:27:03.520and while that wasn't cool at all and hopefully at some point in and you know at some point down
00:27:12.600the line they will be sufficiently shamed for it because it was just really awful we learned
00:27:19.600what we could do on the ground with just of the very basic tool of like community organization
00:31:16.320use social media sites like Facebook to target African Americans
00:31:20.140in an effort to suppress voter turnout.
00:31:22.980We already know that Russia used social media to interfere with the 2016 election.1.00
00:31:28.020And in case you needed a Senate report to confirm what Black women have been saying all along,
00:31:31.700a Senate inquiry cited an Oxford University report on Russian interference on social media.
00:31:36.720They found that campaigns targeted no single group more than African Americans on social media.
00:31:41.280They posed as Black people and ran phony Black activist groups to influence Black voters to either stay home or vote for Trump on Election Day.
00:31:49.300The Senate Intelligence Report says the posts were aimed at making Americans suspicious of each other.0.57
00:31:55.780These are the very same kind of tactics that Black women like Shafika were complaining about years earlier.1.00
00:32:02.240Accounts posing as Black people and infiltrating our online communities to create chaos and distrust.
00:32:07.760But because the people with power didn't really do anything or take it seriously, it kind of exposed this massive vulnerability.
00:32:14.420Think of it as an online disinformation test balloon.
00:32:17.380It showed that these kinds of attacks could happen and they'd pretty much go unaddressed.
00:32:21.780Instead of identifying and learning to spot tactics used to make our social media communities less safe and less stable,
00:32:27.220the powers that be just let it happen again and again and again.
00:32:31.380I asked Shafika if she thinks that if someone had listened to Black women when they spoke up about being targeted online, things might be different now.
00:37:21.420As we get closer to the election, we know that all different kinds of tactics are going to get utilized, including potentially deep fakes or cheap fakes like manipulated video, manipulated audio.
00:37:35.860We're going to see probably clips of people quoted out of context.
00:37:43.080We've seen this happen to Joe Biden a few different times.
00:37:46.320Then, of course, we've seen gas that he's done that are completely within context and a problem.
00:37:51.420Um, you know, you can't, you can't forget that every once in a while you're watching it and
00:37:56.900you're like, this is, this can't be real. And it's totally real. Well, what's crazy to me about it is
00:38:02.300as a researcher, you're supposed to be attuned to all of this, but I still get fooled here and
00:38:06.540there. But the last thing I'll say about the way in which I think platform companies need to
00:38:11.000better serve our political elections and the integrity of elections is that they need to
00:38:18.220hire some serious specialists. They need to hire a whole army of librarians to do content curations
00:38:26.620so that when people are looking for information, they find things that have been fact-checked that
00:38:32.760are true and correct. I think that we have a right to truth. And part of the problem is the way in
00:38:38.900which these algorithms are designed is to bring up things that are, quote-unquote, fresh and
00:38:43.740relevance. And the problem with fresh and relevant content is that disinformation is
00:38:49.180usually incredibly popular because there are people trying to push it and there are people
00:38:55.360trying to dispute it. And so as a result, it rises generally to the top of search algorithms
00:39:00.900or trending algorithms very quickly because of that feature. But will Twitter actually do any
00:39:08.480of that. Shafika isn't super confident that the platform will do anything at all. I haven't even
00:39:14.120thought about it. And I guess that's sort of a reflection on my general skepticism right now
00:39:22.680with not their ability, but their willingness to address this. I have a good friend who said
00:39:30.820one of the smartest things I've ever heard anybody say, and I quote it all the time,
00:39:36.320But he said, when things look like they're not working out, you can always trust that they're working out for somebody.
00:39:45.000And that's where I'm going to leave that right there.
00:39:50.840When it looks like, you know, things aren't working, you start asking questions and it's a whole rabbit hole.
00:40:00.200that's the thing about the internet there's so much darkness lurking in its corners just waiting
00:40:07.100to spill out but where there's darkness there's light too where there's someone being ugly online
00:40:12.920there's someone else reaching out to make a genuine connection there's real community to be
00:40:17.360built and laughs to be had the kind of laughs that can sustain you through difficult times
00:40:21.660being online is a constant tightrope walk of acknowledging that darkness while still being
00:40:27.380able to see the corners of light peeking through. And even while wading through all of that darkness
00:40:32.880and ugliness, it's the light that has really sustained Shafika. After everything she's been
00:40:38.420through, she's still grateful for Twitter as a platform and all the good things it's brought to
00:40:42.380her life. Honestly, it really helps that I have a strong and supportive community, both online and
00:40:52.580off. I really am super grateful for Twitter for so many reasons, not the least of which is because
00:41:00.760it's helped me expand my network. And I've met amazing people and connected people who are like
00:41:10.760me, people who aren't like me, and gotten to know so much about them and learn about their lived
00:41:17.580experiences. And that has saved me because it helps me kind of get out of my own headspace or
00:41:26.520likewise, you know, connect with people who understand 100% where I'm coming from.
00:41:32.660And that's in a world where, you know, we're frequently gaslit about the things that we see